Privacy Policy

Last updated September 2026.

This policy explains what personal information we collect at mendo-studio.com and how we use it. Questions? Email support@mendo-studio.com or call +1 (213) 929-4854.

What we collect

When you place an order, we collect your name, shipping and billing address, email, phone (if provided), and payment details. When you browse the site, we collect device and browsing data through cookies for analytics and functionality.

How we use it

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and support responses
  • To send marketing emails if you have subscribed (you can unsubscribe any time)
  • To improve our site and product range
  • To detect and prevent fraud

Who we share it with

We share only what is necessary with:

  • Shopify, our ecommerce platform
  • Payment processors to charge your card
  • Shipping carriers to deliver your order
  • Email service provider (Klaviyo) for order emails and marketing
  • Analytics and advertising providers (see cookies below)

We do not sell your data.

Cookies we use

Our site uses cookies across four categories:

  • Essential: keep the site functional, remember your cart, secure checkout. Cannot be disabled.
  • Analytics: Google Analytics 4 for site performance insights.
  • Marketing: Meta (Facebook) Pixel, Google Ads, and TikTok Pixel for retargeting and campaign measurement.
  • Third parties: Shopify platform cookies, payment processor cookies, Klaviyo email tracking.

You can disable non-essential cookies in your browser settings. Some features may not work without them.

Data security

All sensitive information, including credit and payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted. Payment processing is handled by PCI-DSS compliant providers (Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay) and we do not store your full card details on our servers.

Your rights

You can request a copy of the data we hold, ask us to correct it, or delete your account. Email support@mendo-studio.com and we will respond within 8 hours.

Data retention

We keep order data for as long as required by tax and consumer protection laws (typically 7 years). Marketing preferences and account data are kept until you request deletion.

Contact

BC Ecommerce LLC
169 Madison Ave, Albany, NY 12210, USA
EIN: 30-1483054

Email: support@mendo-studio.com
Phone: +1 (213) 929-4854

Full contact page: mendo-studio.com/pages/contact

Monday to Friday: 9am to 6pm EST. We reply within 8 hours.